Our Reviews

After we signed a contract, we were notified the payments went up $20 more a month because of an approval???????

I did bring my car in without an appointment because of the service engine light which came on and after waiting about 5 hours I was told they could not complete the job that day and had to come back tomorrow

First of all I didn't have a appointment on 2/15/25 you guys are all messed up in the head. I'm still waiting for the parts manager to get the correct part for my car. Waiting since January.

It was a great experience, the Consultant Andy and his manager made it Simple and Assuring for the Car Sale

Worst costumer service ever. They tell me that they will call me and never do, I call them and they hang up on me. I left my car for a fixing on Friday and today Monday morning I called many times after they hanged up on me and tell me the car is not ready and have not even worked on it and need to bring it on Friday. I went for and oil change a few weeks back with appointment at 7:45. I left at 11 am. It was supposed to be an oil change which only takes 45 mins to 1hr. 3.5 hrs. I dread it every time I have to take my car for service

The experience was excellent. Nice waiting room. Only complaint was the snack machine didn't work.

Wait so long

This was my 1st visit to the new location which was clean and comfortable, unfortunately the surrounding neighborhood is lacking places to get a good meal. Service was friendly, prompt and thorough. Sam was professional and kept me informed and updated.

It was quick and easy experience. The service provided by Adam was good. However, I did bring a pre-approval letter for capital one and my credit was run through multiple financial institutions. One was even done twice. I would like for it to be just run through Capital One. I’m not too happy about that piece. I do like my new Chevy Trax.

My salesman, Larry, was amazing. He understood exactly what I wanted and he made the entire experience seamless and enjoyable. This is my second purchase from him and I will definitely be back!

This is as good as it gets.

Great experience. Everything went well

great!

They worked on the car well

This experience was better than my last service. Although I was here longer then I expected with setting an appointment for 9am both the advisor and I believe the gm checked in with me to see how everything is going and if I am okay. I was able to get my oil change and see what needed to be done next so when I come back from vacation I can start to take care of their recommendations.

Sam is great, really knows he’s stuff.

Arriving ahead of my appointment time, I was told that I would receive a call when my vehicle was ready to be picked up. Well, that didn't happen. After waiting more than four hours from the time I dropped my vehicle off, I decided to check on the status of my vehicle. Low and behold...it was ready!!! I wonder if I didn't call, how much longer I would have waited!!!

Excellent work…..Very Satisfied

I drop my car off at 9am in the morning , Was calling back to see did they fixed my Sales advisor Ed is very horrible paying him is just giving free money away Mr. Ken never handles things like this Then my sales advisor calls back at 4:30 pm to tell me the price of the work and the car won't be ready until tomorrow and the price he is very horrible i will never go back to Axis Chevrolet again and also the damage my dashboard.

I'm not loving the vehicle, I wanted to get some good driving with the car before I made a purchase. But I was brought around the side street, therefore I didn't get a good feel for the car. Also I was told the car has 4 years of warranty but after doing my research it only comes with 3 years. I am not happy at all

Larry was extremely helpful in finding me a car that best fit all my wants and needs and I couldn't be more happier than what I left with! Great customer service, polite, honest, genuine and full invested in my car journey as a customer. 10/10 would recommend and I will be sending more people his way!

Great service department.

Adhnan was great

Service was good here thank you

N/A

The mechanics are supposed to rotate the tires and they didn’t

Great service, corrected the issue I was having with my vehicle.

You broke the battery connection in the car while replacing a broken battery that you sold a year ago and you charged me again to fix the connection. Ridiculous and extremely bad service

Mr. Winston and Daina definitely have a strong customer service skill. Both demonstrate the care to grow your business by way of listening and advised with knowledge. They way the communicated allows me to respect and trust their words. They both are very attentive to all the clients upon arrival which is very rare.

I went in for a multi inspection and oil change. As I arrived home I checked to see if all my fluids were topped off and some were empty.

Samantha made the entire car-buying process absolutely seamless and stress-free. I traded in my GMC Terrain for a new Equinox RS, and from the very first test drive to helping me set up my insurance, she was there every step of the way. She took the time to walk me through all the features of my new car, making sure I felt completely confident before driving off. Samantha was so welcoming, patient, and accommodating—I’ve truly never had an easier or more enjoyable car purchase experience. Thank you so much for your time, your help, and for making this such a positive experience. 10/10

Came in for an oil change on July 30th 2025 and your Axis Chevrolet employees scratched my vehicle. Was offered $250 store credit and came in for repairs on August 11th and recieved a phone call from manager Winston in the afternoon stating that your employees scratched and damaged my vehicle a second time. Winston stated vehicle will be repaired and ready for pickup Wednesday morning August 13th, I call today and no answer from the service department. I still do not have my vehicle, absolutely terrible service.

Angel walked me thru the whole process..made sure we were confortable and made the whole experience one of a kind... very happy witj the experience

I did not have an appointment so I was required to leave the car overnight which I expected. I was informed what service was needed in a timely manner and the repairs were completed the next day. Everyone was professional but friendly.

Dana the service administrative assistant went above and beyond to research my vehicle warranty and bulletins- She worked extremely hard to resolve my problem and had my vehicle fixed in an expeditious and professional manner- Dana should be commended for her patience and expertise !

Great, easy & helpful

They did a great job

I went for an oil change and tire rotation, 11:00 am scheduled appointment. It took 3.5 hours. I understand being busy, I think waiting that long is unacceptable. The first time I waited 4 hrs .

Bought a new car a year ago and came with a broken part

By far, the worst service team I have ever worked with. Zero communication from my service advisor, I had to chase him for updates. You had my car for days before I called to follow up, only to be told that I should come in to drive it with a tech so he can hear the problem. I had to involve my sale guy to get somewhere. Extremely unprofessional.

The service was good, attentive, but I bought the Chevrolet Cruze car with you, and the car was sold with problems in the 4 wheels, this was not good!

Worked with me to complete the deal

I was told I would receive a full diagnostic report, but I never received it. Instead, I only got a mechanic’s recommendation based on the diagnostic report. When I asked about this, I was informed that they don’t provide the diagnostic report—only the recommendation. That is not what I paid for. Additionally, I was unable to retrieve my car until I paid for the recommendation, which I did not want in the first place. If I could have seen the diagnostic report, I could have maybe agreed to the recommendation. But I was refused.

Everyone was so nice.