Our Reviews

It was quick and easy experience. The service provided by Adam was good. However, I did bring a pre-approval letter for capital one and my credit was run through multiple financial institutions. One was even done twice. I would like for it to be just run through Capital One. I’m not too happy about that piece. I do like my new Chevy Trax.

My salesman, Larry, was amazing. He understood exactly what I wanted and he made the entire experience seamless and enjoyable. This is my second purchase from him and I will definitely be back!

This is as good as it gets.

Wait so long

This was my 1st visit to the new location which was clean and comfortable, unfortunately the surrounding neighborhood is lacking places to get a good meal. Service was friendly, prompt and thorough. Sam was professional and kept me informed and updated.

Great experience. Everything went well

great!

I'm not loving the vehicle, I wanted to get some good driving with the car before I made a purchase. But I was brought around the side street, therefore I didn't get a good feel for the car. Also I was told the car has 4 years of warranty but after doing my research it only comes with 3 years. I am not happy at all

You broke the battery connection in the car while replacing a broken battery that you sold a year ago and you charged me again to fix the connection. Ridiculous and extremely bad service

Larry was extremely helpful in finding me a car that best fit all my wants and needs and I couldn't be more happier than what I left with! Great customer service, polite, honest, genuine and full invested in my car journey as a customer. 10/10 would recommend and I will be sending more people his way!

Arriving ahead of my appointment time, I was told that I would receive a call when my vehicle was ready to be picked up. Well, that didn't happen. After waiting more than four hours from the time I dropped my vehicle off, I decided to check on the status of my vehicle. Low and behold...it was ready!!! I wonder if I didn't call, how much longer I would have waited!!!

Excellent work…..Very Satisfied

I drop my car off at 9am in the morning , Was calling back to see did they fixed my Sales advisor Ed is very horrible paying him is just giving free money away Mr. Ken never handles things like this Then my sales advisor calls back at 4:30 pm to tell me the price of the work and the car won't be ready until tomorrow and the price he is very horrible i will never go back to Axis Chevrolet again and also the damage my dashboard.

They worked on the car well

This experience was better than my last service. Although I was here longer then I expected with setting an appointment for 9am both the advisor and I believe the gm checked in with me to see how everything is going and if I am okay. I was able to get my oil change and see what needed to be done next so when I come back from vacation I can start to take care of their recommendations.

Mr. Winston and Daina definitely have a strong customer service skill. Both demonstrate the care to grow your business by way of listening and advised with knowledge. They way the communicated allows me to respect and trust their words. They both are very attentive to all the clients upon arrival which is very rare.

I went in for a multi inspection and oil change. As I arrived home I checked to see if all my fluids were topped off and some were empty.

Came in for an oil change on July 30th 2025 and your Axis Chevrolet employees scratched my vehicle. Was offered $250 store credit and came in for repairs on August 11th and recieved a phone call from manager Winston in the afternoon stating that your employees scratched and damaged my vehicle a second time. Winston stated vehicle will be repaired and ready for pickup Wednesday morning August 13th, I call today and no answer from the service department. I still do not have my vehicle, absolutely terrible service.

Adhnan was great

Angel walked me thru the whole process..made sure we were confortable and made the whole experience one of a kind... very happy witj the experience

Service was good here thank you

I did not have an appointment so I was required to leave the car overnight which I expected. I was informed what service was needed in a timely manner and the repairs were completed the next day. Everyone was professional but friendly.

Great service, corrected the issue I was having with my vehicle.

Dana the service administrative assistant went above and beyond to research my vehicle warranty and bulletins- She worked extremely hard to resolve my problem and had my vehicle fixed in an expeditious and professional manner- Dana should be commended for her patience and expertise !

By far, the worst service team I have ever worked with. Zero communication from my service advisor, I had to chase him for updates. You had my car for days before I called to follow up, only to be told that I should come in to drive it with a tech so he can hear the problem. I had to involve my sale guy to get somewhere. Extremely unprofessional.

The service was good, attentive, but I bought the Chevrolet Cruze car with you, and the car was sold with problems in the 4 wheels, this was not good!

They did a great job

I was told I would receive a full diagnostic report, but I never received it. Instead, I only got a mechanic’s recommendation based on the diagnostic report. When I asked about this, I was informed that they don’t provide the diagnostic report—only the recommendation. That is not what I paid for. Additionally, I was unable to retrieve my car until I paid for the recommendation, which I did not want in the first place. If I could have seen the diagnostic report, I could have maybe agreed to the recommendation. But I was refused.

I went for an oil change and tire rotation, 11:00 am scheduled appointment. It took 3.5 hours. I understand being busy, I think waiting that long is unacceptable. The first time I waited 4 hrs .

Everyone was so nice.

Horrible customer service

Good service, good customer service, and attentive staff.

Good people in the reserve

The lady at the desk had me standing there for 20 minutes waiting before she did any paper work. The guy Sam is good and fast

I was given a 1pm appointment for an oil change, I spoke to a representative to confirm I was sent multiple emails and text messages about the appt. When I arrived, I was told the mechanics go to lunch at 1pm do I want to reschedule, I was given a 2pm appointment which I took and had to wait until 4:30pm to actually get my car. It was absurd and I will not go back there again

The service was fine. The staff were friendly. I just thought the whole service took too long.

Good experience

Great service department.

Samantha made the entire car-buying process absolutely seamless and stress-free. I traded in my GMC Terrain for a new Equinox RS, and from the very first test drive to helping me set up my insurance, she was there every step of the way. She took the time to walk me through all the features of my new car, making sure I felt completely confident before driving off. Samantha was so welcoming, patient, and accommodating—I’ve truly never had an easier or more enjoyable car purchase experience. Thank you so much for your time, your help, and for making this such a positive experience. 10/10

N/A

The mechanics are supposed to rotate the tires and they didn’t

Worked with me to complete the deal

Great, easy & helpful

Bought a new car a year ago and came with a broken part

I am not sure what has transpired. Between carshield an axis but I was left holding the bag.